Job: BILINGUAL MEDICAL RECEPTIONIST- RALEIGH

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Customer Service; Meeting / Greeting / Assisting the patient

Interpret and translate to assist patients as needed

Greet and check-in patients promptly, efficiently and in a professional manner, while practicing patient confidentiality.

Obtain, verify, and input all information accurately.

Coordinate the handling of walk-in patients according to office protocols.

Check each patient out efficiently and in a timely manner.

Sort and distribute mail to the appropriate individuals on a daily basis

Assist Medical Records staff in compiling accurate New Patient chart with all the required paperwork and dividers.

Process encounter forms and collecting of payments in accordance with WHSI Cash Management protocols.

Process daily batch work

Correctly process daily batch work including accurate deposit tickets, no missing tickets, and balance of paperwork to the system.

Post changes and/or payments into system

Schedule appointments

Schedule appointments when necessary; reschedule appointments and block schedules

Process all referrals for our patients including providing complete and accurate referral information to the patient; send the required information to the specialist and insurance company.

Gather information from patient needed to complete application (site specific)

Order office supplies, mail letter for rescheduling, take phone messages and provide medical records support

Print patient demographics for lab purposes

Take payments to the bank as needed (site specific)

Working knowledge of telephone system and telephone protocol

Understands and participates in Joint Commission continual readiness

Work with the Clinical Services Department to promote ongoing performance improvement activities

Participates in all safety programs which may include assignment to an emergency response team

Perform other duties as assigned or become necessary by supervisor


PRIORITIES SERVED

• Customer Services
• Accuracy
• Patient Care
• Job Knowledge
• Quality of Work
• Quantity of Work
• Initiative & Creativity
• Attendance & Punctuality
• Professionalism

DESIRABLE QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum high school diploma or equivalent.
• Must be fluent in English and Spanish- written and verbal communications.
• Minimum of 1-2 years related experience as a receptionist. Health care experience preferred.
• Strong computer skills with knowledge of Microsoft Word, Excel, and Performance Management Systems.
• Excellent work history with proven track record.
• Excellent data entry skills—accuracy is very important.
• Excellent communication skills.
• Ability to pass pre-employment drug test.
• Professional, clean, neat appearance.
• No convictions of serious crimes or felonies.
• Must be willing to travel to other medical sites within Wake Health Services, Inc., to assist other facilities.