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Strategy & Architecture for Collaboration and Retention Service # 136617

at Credit Suisse

Posted: 9/27/2019
Job Status: Full Time
Job Reference #: 136617
Keywords: architecture

Job Description

In the CIOfunction, we collaborate across businesses, divisions and regions to providethe services and technology capabilities required to serve staff and clients ofthe bank. It is a high priority for us to invest in our employees by providingongoing opportunities for training, networking and mobility.

The role:

As GlobalHead of Strategy and Architecture for Collaboration and Retention services, youwill be accountable for leading and growing a diverse and global team whodefine, maintain, and evolve the strategy and architecture of the Collaboration& Retention services portfolio.

This is anexciting leadership role, which will solve deeply complex and rewardingtechnical challenges, shape organizational change, led by example across a widerange of technical and security domains, while maintaining trust and clearcommunications partners in the business and other non-technical functions ofthe bank.

We offer:

  • Evaluate existing service architectures and design patterns, chair the design authority for Collaboration & Retention.
  • Architect new deliveries of infrastructure focused projects, ensuring they are planned well and properly.
  • Define and make sure standards, as a technical domain SME.
  • Provide experienced level technical guidance on a wide range, assess risks effectively, and be capable of challenging all aspects of design and plans.
  • Deeply understand security authentication and authorization policies/methods and be able to integrate them with internally developed or vendor bases applications.
  • Respond to and resolve emergent service and project delivery problems
  • Review and influence new and evolving design, architecture, standards, and methods for operating services and systems.
  • Participate in software and system performance analysis and tuning, service capacity planning and demand forecasting.
  • Automate standardized repeatable tasks and steps and contribute to building a DevOps model
  • Have line management responsibilities and act a local lead in Raleigh for the Collaboration & Retention team.


  • You possess strong analytical skills, problem perception and problem solving skills paired with open-mindedness and a bias for action.
  • You strive for client orientation; self-study/understand the business, enabling you to empathize and communicate complex technical challenges by translating them to meaningful examples the business can understand.
  • You possess deep knowledge across multiple IT Infrastructure domains (e.g. Enterprise Infrastructure, Cyber, Risk, Regulatory Frameworks, Microsoft 365 & Azure, Network Security, PKI and Modern Auth (Open ID/OIDC, SAML, OAuth 2, etc), Unified Communications & Voice Solutions Architecture, Voice Recording, Enterprise Electronic Communications Compliance/Retention and eDiscovery Solutions Architecture)
  • You have demonstrable experience in developing and delivering classic, hybrid cloud, and cloud-based infrastructure solutions within large financial services based organizations.
  • You are able to define and ensure adoption of the best technical architecture design practices within your span of control, and beyond
  • You can identify and manage interrelationships between various service architectures and performance;
  • You can Diagnose Technical and Non-Technical Root Causes
  • You have a proven ability to identify, build, and lead great people, ensuring they get the right input to continue improving and growing.
  • You are a problem-solver with excellent leadership skills and ability influence your peers and upper management.
  • You are inclined working through ambiguity, under pressure, and against tight deadlines, to solve considerable technical challenges and hold others accountable to high standards in doing so.
  • You possess ability to coordinate regional and global efforts, being a leader in multi-functional teams, getting results and holding peers/partners accountable without direct authority.
  • You hold at least 5 years of professional experience working in a large technology infrastructure practice.
  • You hold 3 years of Network/Security Architecture experience (or equivalent).
  • You possess 1 years of people leadership/experience (direct or matrix).
  • You possess experience with Agile/Kanban methodologies; Cloud & Software-as-a-Service solutions.
  • You possess superb interpersonal skills both in content generation and presentation.
  • You possess excellent business communications; to customers and senior management.
  • You hold Bachelor's degree in Computer Sciences or related field is preferred.