Dixon Hughes Goodman, LLP

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Market Resource Manager

at Dixon Hughes Goodman, LLP

Posted: 9/20/2019
Job Reference #: 6496

Job Description

  • Requisition ID
    Firm Operations
  • Overview

    With more than 2,000 professionals in 13 states, our headquarters in Charlotte, NC is just the beginning of where you can find a career with us. DHG ranks among the top 20 public accounting firms in the nation, and we work with clients locally, nationally, and internationally every day. In each DHG office, you’ll discover a caring culture and a place where you can build a valuable career.


    As part of the Resource Management Team, a Resource Manager (RM) strives for the efficient and effective deployment and allocation of resources within their respective market, service line and/or industry. The primary focus on an RM is ensuring people are provided opportunities to grow professionally during their tenure while balancing the needs of the business and the firm’s clients.

    Ensure day to day execution of Resource Management strategy and effective scheduling practices including:

    • Coordinate and manage all resource requests within designated market or area
    • Conduct frequent scheduling meetings; collaborate with project managers and partners to update the scheduling system with realistic and useful information to ensure accurate reporting and forecasting
    • Identify/define open needs and identify staff to fill those need
    • Anticipate potential conflicts and proactively manage by surfacing alternatives
    • Maintain a thorough understanding of the type of and timing of client work performed
    • Facilitate team member sharing among the RMs in other markets/regions
    • Provide oversight of unassigned and non-charge time in accordance with firm policies (CPE/training, etc.)
    • Manage leverage and utilization, strive to increase number of team members who meet their charge hour goals while minimizing turnover do to workload imbalance
    • Be a subject matter expert of the firmwide scheduling system; be able to provide guidance for other users
    • Meet regularly with staff and become familiar with skills/preferences of each team member to match client needs with team member availability, skills and/or interests; ensure skills and interest profiles are updated regularly as required
    • Attend Talent Reviews to gain a deeper understanding of team member performance and help ensure consistent understanding of development needs
    • Provide analysis around key metrics such as availability, utilization, team leverage, and open needs
    • Identify trends and issues to help drive accountability and identify areas for improvement; recommend action steps to improve performance
    • Collaborate with the Director of Resource Management and leaders to ensure consistency and alignment with strategy, generate ideas/provide solutions around demand, capacity, utilization and forecasting, and elevate areas of concern and performance issues
    • Pilot and/or participate in projects, as needed

    An ideal candidate will possess:

    • A solid understanding of the firm’s business/operations and of the accounting industry
    • Excellent time management skills and ability to successfully operate in a fast-paced environment
    • The ability to balance competing priorities with ease and professionalism
    • The ability to build strong working relationships and gain trust with all levels of personnel as well as collaborate closely with other internal functional areas (HR, Talent Acquisition, Finance and Operations, etc.)
    • Strong communication, influence and consensus building skills
    • Proven ability to manage both upwards and set/manage expectations with staff
    • The ability to adapt to change and be skilled in productively managing people’s reaction to it; demonstrated change agent ability
    • Results oriented mindset with ability to be decisive and impartial while balancing requests and needs of various stakeholders
    • The ability to “think on your feet” to problem solve issues
    • Strong technical and analytical skills (proficiency in Excel, web-based applications, Power Point, etc.), including excellent data management and manipulation capabilities
    • The aptitude to learn and leverage new technology
    • The ability to ask the tough questions and hold people accountable in a way that maintains trust and respect
    • The ability to handle sensitive and confidential information with discretion, and maintain confidentiality in interactions



    • Bachelor’s degree in Accounting, Finance or Business Administration is required
    • Relevant certifications (CPA, CIA) preferred, but not required
    • Minimum of six (6) years of experience in a professional services environment is strongly preferred
    • Business travel and overtime will be required; amount will vary based on operational needs
    • This position may be responsible for coordinating with staff in many locations (other DHG offices and virtual workers); candidate must be comfortable with building relationships through technology enabled means such as video conferencing
    Not ready to apply? Connect with us for general consideration.