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STAFF ASST - PEDS, NEPHROLOGY

at Duke Medicine

Posted: 3/27/2019
Job Reference #: 1358671
Categories: Other/General
Keywords:

Job Description

Duke Entity
MEDICAL CENTER

Job Code
148 STAFF ASST

Job Description
Occupational Summary

Perform responsible administrative and secretarial duties of a complex and confidential nature in support of major departmental or divisional activities to relieve supervisor of varied clerical and administrative responsibilities and to maintain efficiency in organizational operations.

Work Performed

• Serve as communication link between care providers (faculty, fellows and extenders) and outpatients to include answering calls in division headquarters and returning patient phone calls when appropriate.
• Consult with physicians concerning making appointments, messages regarding questions about visit, Rx, referrals, treatment plan, etc.
• Establish and maintain liaison between the patient's family and the treating physicians.
• Communicate with patients, families and referring physicians to schedule and coordinate new and returning patient clinical evaluations and medical services, including hospital admissions, clinic appointment referrals to and from the assigned clinic, lab and radiological studies, including pre-operative services, outpatient procedures and radiologic imaging with and without sedation.
• Prioritize and resolve inquiries, by phone, email or in person.
• Send out updated medical summaries to requesting providers, services or patients. Examples include: medical records to referred specialist, visit notes/letters to referring MD.
• Provide patient and family education, how to navigate clinic and how to contact the service. Examples include: New patient information given at time of appointment, i.e. arrival time for appointment, special instructions for appointment, parking, contact information, etc.
• Perform other projects to improve the efficiency of clinic/patient care, such as keeping current and organized materials in the division. Examples include: Intake/History forms to be completed prior to visit.
• Attend weekly meeting to coordinate patient activities for the week.

Location
Durham

Exempt/Non-Exempt
Non-exempt

Requisition Number
401573497

Position Title
STAFF ASST - PEDS, NEPHROLOGY

Shift
First/Day

Job Family Level
08

Full Time / Part Time
FULL TIME

Regular / Temporary
Regular

Department Name
Pediatrics-Nephrology

Minimum Qualifications
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Education

Work requires a broad knowledge of clerical and accounting principles and practices normally acquired through two years of post-secondary education in secretarial science or a related business field.

Experience

Work generally requires three years of related secretarial/clerical experience to acquire skills necessary to administer complex office functions related to office management, communications, and budgetary/accounting activities. OR and equivalent combination of education and relevant experience.