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DHTS IT ANALYST

at Duke University Hospital

Posted: 9/30/2019
Job Reference #: 1347093

Job Description

Auto req ID
109428BR

Duke Entity
HEALTH SYSTEM

Job Code
3844 DHTS IT ANALYST

Job Description
DHTS IT Analyst - Database Administrator 
Job Description

 
A Duke Health Technology Solutions IT Analyst - Database Administrator is responsible for the 24 x 7 health and performance of all Duke Health database systems.   The incumbent will provide database-related application support to the Duke Health community, and be responsible for monitoring database status, ensuring recoverability, completing customer requests, troubleshooting incidents, and events, analyzing problem trends as well as performing proactive tasks to improve data security and operational performance.  The Database Administrator must communicate effectively with doctors, other medical staff, business, financial and IT executives, clinical trial investigators, application developers, and integrators as well as IT analysts in many different disciplines.  The incumbent must possess excellent communication skills, technical acumen, analytical skills, and the ability to facilitate and manage communications crossing multiple IT domains to quickly determine the root cause and business impact of database related failures in order to plan and execute corrective actions while minimizing impact to patient care.

Level 2
The duties described for Level 2 personnel will:
  • Prepare and maintain documentation and validation processes for databases to ensure adherence to institutional, state, and federal policies and regulations.
  • Refine and improve database backup, recovery and validation processes.
  • Enhance database management tools and procedures.
  • Ensure permanent fixes are put in place to eliminate recurring incidents.
  • Ensure ticket are kept up to date and reflect all actions and steps taken to address incidents/requests.
  • Escalate critical tickets to other support teams using a “warm handoff”, ensuring customers are supported.
  • Report performance metrics
  • Participate in multi-team project level planning & execution.
  • Deliver presentations to staff and peers
  • Assist in preparation of presentations to management and executives
  • Evaluate database problem resolution tickets, analyze trends, develop and improve processes and procedures that efficiently and effectively restoring database services quickly.
  • Participate in cross-functional IT problem triage and resolution.
  • Evaluate and recommend technology systems and tools to meet business and organization needs.
  • Provide database solution consultation to all levels at Duke Health.
  • Train other IT analysts on specific database support processes.
  • Automate routing database provisioning and incident response actions
Prior Experience Required
  • Demonstrated effective written and oral communication, on both technical and business levels, with executives, IT peers and customers.
  • Demonstrated experience supporting and maintaining multiple Relational Database Management Systems with progressively increasing responsibility, including:
    • Oracle (including RAC and Data Guard)
    • MySQL
    • SQL Server (including Always On)
    • PostGreSQL
    • MongoDB
  • Demonstrated experience supporting enterprise level database applications in one or more of the following areas:
    • EHR Software
    • Revenue Cycle Software
    • Business or Workforce Software
    • Clinical Software
    • Security Software
    • Enterprise Monitoring Tools
  • Experience working in a regulated environment
  • Experience engaging multiple stakeholders, including application owners and developers, to support database services.
  • Experience engaging multiple stakeholders, including application owners and developers, to identify and manage problems and incidents
  • Demonstrated capability adapting to ongoing organizational and technical change
  • Bachelor’s Degree in an information technology related field, or 4 years of technical experience.
Prior Experience Preferred
  • Experience providing Operating System (Linux and/or Windows) support.
  • Experience using scripting languages.
  • Experience developing database process automation.
  • Master’s Degree in an information technology related field
 
 

Location
Durham

Requisition Number
401551243

Position Title
DHTS IT ANALYST

Shift
First/Day

Job Family Level
CD

Full Time / Part Time
FULL TIME

Regular / Temporary
Regular

Department Name
DATABASE - FTES

Minimum Qualifications
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
 
Education
Bachelor's degree in a related field, or four years of equivalent technical experience required. LICENSURE/ CERTIFICATION: Credential requirements will vary, depending on the work area.
 
Experience
Level 2 - Two years of related experience is required. 
Degrees, Licensures, Certifications
N/A