Duke University Hospital

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at Duke University Hospital

Posted: 8/16/2019
Job Reference #: 1355273
Keywords: research

Job Description

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Duke Entity

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Job Description
The Director of the School of Medicine Research Administration Support office is charged with supporting units across SOM with their efforts to create, monitor, analyze, evaluate, improve, and educate regarding business processes, policies, and technologies. As it relates to these objectives, perform complex process analysis functions, document existing processes and make recommendations based on best practices and appropriate data. Evaluate impact of process changes in terms of criteria that may include budgetary, customer service, optimization of organizational structure, effectiveness, efficiency, and financial/regulatory compliance. Develop and deliver education and training across multiple platforms including classroom, online, media communications, etc.

Business Process Analysis, Creation/Improvement, and Implementation

* Map current business process to provide a foundation for defining business activities and improving business processes.

* Document inefficiencies or gaps in existing processes and recommend specific changes to achieve improved efficiencies. Perform data collection and analysis to assess progress. Lead team efforts for analytical reviews.

* Define and quantify specific cost savings opportunities from instituting process changes; recommend improvements/changes supported by well documented business plan.

* Evaluate and identify organizational structures, assignment of research administration work within the unit, opportunities for shared services within and across units to improve service to faculty; evaluate administrative efficiency in unit and central roles to improve effectiveness and efficiency of research administrative process and increase process consistency across units.

* Make recommendations and implement process and policy changes for pre-award and award management functions in the School of Medicine.

Data and Technology Tools

* Determine data and reporting needs, frequency of report distribution, actions to be taken, and approach for escalating issues to senior leadership

* Create process maps and work flow diagrams for process changes, performance improvements and procedures including existing and future states.

* Assist team in website development, management and maintenance.

* Research, draft and compile data/information needed for facilitating project progress and reporting on issues and solutions.

* Assist managers with implementation of business intelligence tools and related systems.

Education and Outreach

* Oversee the development of Research Administration training programs for Duke School of Medicine in collaboration with Research Costing Compliance. Consult with department heads and/or trainers to identify and evaluate specific areas in developing training needs.

* Design and present educational modules, provide resources and advice to management and/or trainers in developing training programs, and coordinate the implementation of training programs to ensure consistency between the programs and training objectives.

* Define and utilize metrics to support the need and evaluate the effectiveness of training.

* Conduct follow-up studies to determine impact of training program on trainees and recommend changes as required.

* Execute strategies that increase awareness of project initiatives and promote/promulgate related policy and process changes to various stakeholders – e.g., collateral materials, presentations, websites, reference guides.

* Coach and support departmental leadership and staff with respect to preparedness assessments, creation of new standard operating procedures and development of relevant metrics. Conduct training efforts in support of approved initiatives.

* Identify and draft, when appropriate, communiques regarding policy changes, updated processes relating to research administration in general.

* Identify and develop applicable education and training material applicable for the SOM research community.



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Position Title


Job Family Level

Full Time / Part Time

Regular / Temporary

Department Name
Research Administration

Minimum Qualifications
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging.

Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


BA/BS degree in Business or related field. MS degree in related field or equivalent preferred.


Requires six years of related process analysis, activity assessment/redesign, or an equivalent combination of relevant education and/or experience. Experience in research administration/grants management in an academic medical center preferred.


 Business process analysis competencies including advanced topics with Excel and/or enterprise data management systems.

Demonstrated experience with process mapping, evaluation of inefficiencies and the identification of creative and cost-effective alternatives.

Evidence of success as a sole contributor and as a member of cross-functional teams.

Excellent written, oral and conversational communication skills to effectively work with diverse groups.

Ability to analyze, evaluate multiple solutions and solve complex problems using judgement and well developed critical & analytical thinking skills Attention to detail needed to operate accurately and effectively in the regulatory environment.

Flexibility and ability to work on multiple initiatives simultaneously.