Duke University Hospital

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FINANCIAL CARE COUNSELOR-PT/OT

at Duke University Hospital

Posted: 7/30/2019
Job Status: Part Time
Job Reference #: 1360631

Job Description

Auto req ID
111913BR

Duke Entity
PRMO

Job Code
4500 FINANCIAL CARE COUNSELOR

Job Description
Occupational Summary
  • Coordinate and participate in a variety of duties associated with daily clinic preparation process,patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling.
  • Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.

Work Performed
  • Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.
  • Enter pre-visit orders and prepare new patient charts. Pick up X-rays,office charts, medical records,reports, petty cash and collections bag.
  • File history sheets, ancillary reports and all other required patient record documentation.
  • Return medical records.
  • Attach HIPPA/Medicare documents to the encounter forms.
  • Check-in patient upon arrival in the practice.Identify correct patient information in IDX.
  • Verify patient demographic data.
  • Edit IDX as needed.
  • Accurately identify the appropriate account for patient visit.
  • Present and educate patients on required forms and obtain signature as required by policy and procedure.
  • Completes all IDX check-in files and manage all appropriate alerts.
  • Collect and post co-payments and balances on accounts due.Imprint all patient specific chart documents and requisition/transmittal documents.
  • Copy, file and distribute insurance cards as indicated by procedure.
  • Coordinate all labs/procedures as requested.
  • Maintain private physician office charts.
  • Prepare encounter forms.
  • Investigate and account for missing encounter forms.
  • Audit encounter forms for completeness and accuracy before batching.Batches encounter forms or charge posting in IDX.
  • Schedule tests and procedures.
  • Complete and distribute ancillary service requisitions.
  • Explain billing to patients according to PRMO credit and collection policies.
  • Determine the amount of cash to be collected based on insurance plan
  • .Check-outpatients.
  • Make return appointments by scheduling patients into the correct appointment type,entering the primary care physician or referring physician and scheduling tests and procedures
  • .Answer telephone, take and deliver messages to physicians, nurses and others.
  • Report obtained medical information from patients and referring physicians accurately,completely and timely.
  • Disseminate messages according to practice communication standards.

Knowledge, Skills and Abilities
  • Strong verbal and written communication.
  • Basic PC and data entry skills.
  • Knowledge of medical terminology and telephone etiquette.
  • Demonstrated ability to organize and prioritize work, provide  written instructions, interact tactfully with customers and establish and maintain effective relationships with others.
  • Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.

Level Characteristics
  • N/A


Location
Durham

Requisition Number
401579380

Position Title
FINANCIAL CARE COUNSELOR-PT/OT

Shift
First/Day

Job Family Level
C1

Full Time / Part Time
FULL TIME

Regular / Temporary
Regular

Department Name
PT/OT

Minimum Qualifications
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex,sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation,creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Education

Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some post secondary education preferred. Additional training or working knowledge of related business.

Experience

Two years experience working in hospital service access, clinical service access, physician office or billing and collections. Or, an Associate's degree in a healthcare related field and one year of experience working with the public. Or, a Bachelor's degree and one year of experience working with the public.

Degrees, Licensures, Certifications

None required