Duke University Hospital

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Healthcare Phone Sales

at Duke University Hospital

Posted: 10/7/2019
Job Reference #: 1347672
Categories: Sales
Keywords: sales

Job Description

Auto req ID

Duke Entity

Job Code

Job Description
Occupational Summary

Working title: Healthcare Phone Sales

The primary duties consist of telephone sales and marketing of Duke Diet and Fitness Center programs to prospected clients which generates revenue, work directly over the telephone or via email with customers to capture sales, to be a point of contact for existing customers when they call the Duke Diet and Fitness Center with questions, serve as aback up for client orientation

Work Performed

Record and generate variety of information pertaining to the patient revenue process. Accurate, high- performance level position that requires a knowledge of sales and customer service. Corresponding ability to apply this knowledge in the work environment to achieve desired outcomes. Primarily responsible for sales and marketing of Duke Diet and Fitness Center Programs to prospected clients and generate revenue. Record or generate revenue by gathering and processing information that impacts the patient revenue process.. The essential responsibilities are to work directly over the telephone or via email with customers to capture sales. To be the first point of contact for existing customers when they call the Duke Diet and Fitness Center with questions. Initiate and develop relationships with customers in order to gather and process information or resolve issues in order to receive accurate reimbursement and optimize internal and external customer satisfaction. Operate general office equipment. Generates letters, works on spreadsheets; enters and sorts data. Work independently and has the ability to make decisions relative to individual work activities. Accountable for individual work activities. Work assignments defined by immediate supervisor or manager. Job does not require supervision of other employees in the unit.

Updated jd - 5/13/19


Requisition Number

Position Title
Healthcare Phone Sales


Job Family Level

Full Time / Part Time

Regular / Temporary

Department Name

Minimum Qualifications
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education


Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.

Degrees, Licensures, Certifications