Duke University Hospital

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WORKFORCE ANALYST

at Duke University Hospital

Posted: 10/12/2019
Job Reference #: 1347358
Keywords: planning

Job Description

Auto req ID
109516BR

Duke Entity
DUKE HOSPITAL

Job Code
5012 MANAGEMENT ENGINEER

Job Description

Proposed Key Responsibilities:
 

  1. Advance Workforce Analytics Program
    1. Performance Monitoring and improvement
      1. Support Director, People Analytics on workforce and People & Environment analysis
        1. Provide quality-assured data sets to help develop a more data-driven HR environment across Duke Health
        2. Monitor key HR metrics on a regular basis, and develop alerts to notify stakeholders of outliers and unfavorable trends that call for further analysis
      2. Lead integration of key source system datasets for seamless and consistent reporting and analysis
      3. Provide seamless linkage to workforce data including productivity, budgeting, staffing & scheduling, and people data to support integrated reporting
      4. Develop, maintain, enhance & support deployment of performance monitoring tools on PS Web
        1. Build and maintain KPI dashboards to serve as entry-point to key HR metrics for HR and operations leaders
        2. Support leader development and learning by providing unit-level training
        3. Provide internal education to HR Business Partners and Performance Services CSU support teams
      5. Support development & integration of workforce performance improvement priorities & initiatives
      6. Provide Project Management and analytical support for P&E improvement projects
        1. Process flow / value stream mapping
        2. Problem solving analytics, Performance Improvement tools and analytics, Statistical analysis and Predictive Models
    2. Workforce Planning / Staffing Projection
      1. Maintain and enhance staffing projection models to inform ongoing hiring needs
      2. Integrate Productivity, Budget, Volume, SAP employee movement, Brass Ring data
        1. Inform our Labor Management Committees on ongoing hire-ahead needs
      3. Integrate budget and capital plan FTE projections to support workforce planning models
 
  1. Support and Advance People and Environment (P&E) Performance Reporting
    1. Support development of key performance indicators and targets for Balanced Scorecard (BSC) reporting and other performance monitoring
      1. Ensure consistency in measure definitions and calculations
      2. Research Benchmarks
      3. Support P&E annual BSC metric / target development process
    2. Partner with DUHS Nurse Recruitment and Retention, especially in support of Lean Human Capital performance dashboard
      1. Support Quarterly data submissions
      2. Create LHC Time-To-Fill performance dashboard
      3. Ensure consistency of dashboards / metrics across Duke Health
    3. Support Quarterly Executive Comp metric reporting
    4. Support Nurse Recruitment in development and refinement of Requisition Management dashboards and monitoring tools
 
 
 
 
Knowledge, Skills and Talents
 
  • A passion to partner with Duke Health stakeholders to improve our workforce experience through a more data-driven HR environment
  • Expert knowledge of working with source system data to create meaningful dashboards, performance monitoring tools and statistical analysis using SQL, Tableau, and statistical packages
  • Ability to build predictive models to inform more proactive actions
  • Expert knowledge of productivity, budgeting, staffing & scheduling data
  • Familiarity with key HR metrics (workforce movement, time-to-fill, work culture, etc)
  • Expert knowledge of process improvement techniques that would be gained from certification and use of tools taught in Six Sigma Black Belt, Green Belt, and Lean training or from certification from the National Association for Healthcare Quality (Certified Professional in Healthcare Quality (CPHQ))
  • Strong project management and team facilitation skills including the ability to:
    • Manage multiple projects simultaneously through effective priority setting, efficient use of time, and high degree of organization with attention to detail and accuracy
    • Create project plans and manage multiple parallel deadlines, ability to identify roadblocks proactively and formulate mitigation plans
  • Clear and concise written and verbal communication skills
  • The ability to effectively communicate data analyses and provide insights to a broad audience, from HR executives to operations leaders to fellow analysts
  • Proficient in MS Office suite of tools including MS Access, MS Excel, MS PowerPoint, MS Word


Location
Durham

Requisition Number
401551646

Position Title
WORKFORCE ANALYST

Shift
First/Day

Job Family Level
H1

Full Time / Part Time
FULL TIME

Regular / Temporary
Regular

Department Name
PERFORMANCE SERVICES

Minimum Qualifications
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex,sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation,creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Education

Level 2 Minimum of a Bachelor's degree in Industrial Engineering or related field Master's degree desired Level 3 Minimum of a Bachelor's degree in Industrial Engineering or related field Master's degree desired Level 4 Minimum of a Bachelor's degree in Industrial Engineering or related field Master's degree desired

Experience

Level 2 Minimum of 4 years of PS or related experience. Experience can be supplemented with Master's degree with a Masters being equivalent to two year of experience. Or, with 2 years of Duke ME I experience Level 3 Minimum of 6 years of PS or related experience. Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience.Level 4 Team Lead: minimum of 6 years of PS or related experience. Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience.Technical Lead: minimum of 6 years of PS or related experience.Experience can be supplemented with Master's degree with a Masters being equivalent to two year of experience or advanced training is technical skills directly applicable to work assignment

Degrees, Licensures, Certifications