FTN Financial

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Capital Bank Teller - Edwards Mill

at FTN Financial

Posted: 10/10/2019
Job Reference #: *7950785F01C8CC18

Job Description

Requisition Number
19-0961

Post Date
9/13/2019

Title
Capital Bank Teller - Edwards Mill

Part Time?
Yes

City
Raleigh

State
NC

Description
Capital Bank Teller - Part Time, Relief
Edwards Mill Financial Center
Location: 3100 Edwards Mill Road

Position is PART TIME - 20 hours per week
WORK HOURS:
Monday 11:00 AM - 3:00 PM
Thursday 11:00 AM - 4:00 PM
Friday 11:00 AM - 6:00 PM
Saturday 8:30 AM - 1:00 PM

Job Summary
A Teller is often the face of Capital Bank to the customer, as tellers interact with a majority of the customers who visit financial centers. A Teller creates a positive customer experience while providing a variety of services involving the receipt and payment of money.

Job Duties and Responsibilities
Teller responsibilities include, but are not limited to the following:
• Ethically represent Capital Bank in all interactions
• Work within established policies, procedures and guidelines and embrace our FirstPower culture of candor, change, inclusion and teamwork
• Provide award-winning customer service with a positive attitude
• Plan and organize effectively to complete all tasks and responsibilities
• Process transactions accurately and efficiently in a fast-paced environment
• Demonstrate knowledge of available products and services
• Follow up on opportunities to retain, expand and deepen customer relationships
• Ask questions and employ listening and communication skills effectively to uncover customer needs and make referrals to the appropriate contacts
• Anticipate and prepare appropriate responses for common customer reactions
• Demonstrate exceptional teamwork and potentially mentor new employees


Requirements
Qualifications
• High school diploma or equivalent
• Previous teller/cashier experience preferred
• Ability to stand for extended periods of time and lift up to 25 pounds in coin or currency
• Ability to learn and follow financial center operation and security procedures

Skills
• Ability to sell products and services to meet sales goals
• Ability to manage multiple and/or conflicting responsibilities
• Ability to promote the appropriate company image and maintain a professional image
• Basic computer skills with knowledge of email functions and Microsoft Office
• Excellent verbal and written communication skills
• Excellent organizational skills
• Good aptitude for math
• Outstanding customer services skills including researching and resolving customer issues

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