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Capital Bank Teller-Kildaire

at FTN Financial

Posted: 8/2/2019
Job Reference #: *AF2300768D7BA671

Job Description

Requisition Number

Post Date

Capital Bank Teller-Kildaire

Part Time?



Capital Bank Teller
Kildaire Financial Center
(1201 Kildaire Farm Rd.)

Must be available within hours of operation:
Monday - Saturday (Saturday being mandatory)
Up to 30 hours/week

Job Summary
A Teller I is often the face of First Tennessee to the customer, as tellers interact with a majority of the customers who visit financial centers. A Teller I creates a positive customer experience while providing a variety of services involving the receipt and payment of money.

Job Duties and Responsibilities
Teller I responsibilities include, but are not limited to the following:
• Ethically represent First Tennessee in all interactions
• Work within established policies, procedures and guidelines and embrace our Firstpower culture of candor, change, inclusion and teamwork
• Provide award-winning customer service with a positive attitude
• Plan and organize effectively to complete all tasks and responsibilities
• Process transactions accurately and efficiently in a fast-paced environment
• Demonstrate knowledge of available products and services
• Follow up on opportunities to retain, expand and deepen customer relationships
• Ask questions and employ listening and communication skills effectively to uncover customer needs and make referrals to the appropriate contacts
• Anticipate and prepare appropriate responses for common customer reactions
• Demonstrate exceptional teamwork and potentially mentor new employees

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Job Requirements
• Qualifications
o High school diploma or equivalent
o Previous teller/cashier experience preferred
o Ability to stand for extended periods of time and lift up to 25 pounds in coin or currency
o Ability to learn and follow financial center operation and security procedures
• Skills
o Ability to sell products and services to meet sales goals
o Ability to manage multiple and/or conflicting responsibilities
o Ability to promote the appropriate company image and maintain a professional image
o Basic computer skills with knowledge of email functions and Microsoft Office
o Excellent verbal and written communication skills
o Excellent organizational skills
o Good aptitude for math
o Outstanding customer services skills including researching and resolving customer issues