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Project Director in Call Center Health Services

at Maximus

Posted: 9/25/2019
Job Status: On Call
Job Reference #: 43166

Job Description

  • Job LocationsUS-NC-Morrisville
    Posted Date2 months ago(8/12/2019 9:02 AM)
    Requisition ID
    # of Openings
    Job Schedule
    Regular Full-Time

    Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit

    Job Description Summary

    -Acts as the primary contact for the state client
    -Ensures that program operations are in compliance with all applicable requirements of the contract, as well as State and federal regulations.
    -Ensure that goals and objectives are established by Project Manager that support the overall Project strategies.
    -Oversee all project administrative operations including budget, financial controls, and human resources.
    -Plans, develops and schedules priorities for achieving operational and performance goals.
    -Reviews management, productivity, and financial reports and studies to ensure program objectives are met.
    -Participates in internal audits, research studies, forecasts, and modeling exercises to support Project direction and guidance.
    -Manages operational managers including performance appraisals, mentoring, and professional/development guidance.
    -Demonstrate a high level of dedication and proactive leadership in meeting corporate goals and program objectives.
    -Performs other duties as assigned by management.


    • Directs and controls the activities of a broad functional area through several department managers within the company.
    • Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.
    • Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company.
    • Participates in corporate development of methods, techniques and evaluation criteria for projects, programs, and people.
    • Ensures budgets and schedules meet corporate requirements.
    • Regularly interacts with executives and/or major customers.
    • Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.
    • Reports to Senior Director or VP level.

    Job Requirements:

    • Bachelor's degree from an accredited college or university required, master's preferred.
    • At least five years of experience in a senior management position in a health or human services-related field
    • Operations experience
    • Call Center experience
    • Held a high level position at a Sr. Mgr or Director level
    • Strong critical thinking skills
    • Technically savvy with Microsoft applications and knowledge of systems
    • Excellent writing skills (Writing sample may be requested)
    • Proven ability to handle large complex projects
    • Strong understanding of Outreach requirements
    • Exemplary communication skills
    • Excellent people management skills
    • Strong client management skills
    • Computer literate and information systems aptitude
    • Strong communicator. Advisory, persuasive abilities, coaching and mentoring
    • Proven ability with operational processes and working with community groups


    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
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