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Senior Implementation Consultant

at Omnicell

Posted: 8/6/2019
Job Reference #: 10573
Keywords: analyst, consultant

Job Description

ID:
10573

Location:
Raleigh, NC

Job Category:
Support Service

Senior Implementation Consultant – PHS

An Omnicell Senior Implementation Consultant will be primarily responsible for being the product expert and has direct involvement with the implementation of the customer purchased Omnicell solutions.   They are actively involved in the setup, configuration, database prep, testing, and training and go live.  The Senior Implementation Consultant also will promote Omnicell best practices and clinical workflow discussions.

Responsibilities:

  • Works closely with implementation manager and technical teams to execute all activities as outlined in the project plan
  • Subject matter expert and product consultant for Omnicell solutions
  • Omnicell preparation, application and hardware configuration and database requirements and setup
  • Provides best practice advice and input for customer process discussions
  • Assist with procedural changes needed for the technology change
  • Responsible for integrated application testing; provide feedback to analyst on required changes
  • Provides customer implementation support as needed
  • Report implementation activity to the Omnicell project manager
  • Risk escalations to Omnicell implementation manager or Project Deployment Manager
  • Performs required tasks to ensure timely go live and customer satisfaction
  • Performs go live support as per the project scope
  • Assist with obtaining customer acceptance
  • Assist in Ops to Service handoff document
  • Customer and internal communications
  • Revenue awareness
  • Implementation best practices and job aides
  • Maintaining strong industry and product knowledge

Required Knowledge and Skills:

  • Excellent interpersonal communication skills with the ability to work well with customers and with employees at various levels
  • A self-starter who is able to work independently and follow a detailed plan
  • Ability to assist with analysis of training needs and to conduct training sessions
  • Strong knowledge of Microsoft Office applications including Microsoft Project, Word, PowerPoint, and Excel
  • Must be able to travel frequently
  • Capable of planning, managing and implementing small to medium projects with little to no supervision
  • Clear communicator of implementation plan and project goals

Note: The selected individual must have a valid driver license with an acceptable driving record, be able to meet company’s insurance coverage requirements and have their own vehicle in acceptable working condition.

Basic Qualifications:

  • Associate degree or Professional Certification
  • 4 + years’ experience working in healthcare or in a customer support function
  • At least 1 year experience implementing and supporting of clinical solutions within healthcare

Preferred Qualifications:

  • Bachelor degree
  • 4+ years of experience implementing and supporting of clinical solutions within healthcare

Work Conditions:

  • Field Based position
  • Up to 100% Travel 
  • Irregular work hours may be required to meet the needs of the customer
  • May be required to stand or sit for long periods of time

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Omnicell is an Affirmative Action /Equal Opportunity Employer Males/Females/Disabled/VET/Sexual Orientation/Gender Identity