Piper Enterprise Solutions

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Technical Support Manager

at Piper Enterprise Solutions

Posted: 9/28/2019
Job Reference #: 3498
Keywords: manager

Job Description

Location:
Raleigh, North Carolina

Job Code:
3498

# of Openings:
1

Piper Enterprise Solutions is looking for a Technical Support Manager to fill a position in the Raleigh-Durham, North Carolina (NC) area. The Technical Support Manager would be a part of one of the largest real estate closing and title insurance software companies in the country, managing a team of technicians responsible for upgrading software used by clients. Responsibilities of the Technical Support Manager include creating a manual to be used by the upgrade technicians, providing guidance to team members as events arise daily, providing feedback to the technicians to ensure consistency with documentation, and producing weekly statistics on the successes and failures. Requirements and qualifications for the Technical Support Manager include:

  • Experience as a manager in a call center or technical support environment
  • Experience training individuals in a call center or technical support environment
  • Strong customer service skills
  • Strong communication skills

Compensation for the Technical Support Manager$18 - 20 / hour. Total compensation package will be determined by relevant experience.

Keywords:

Business process manager, call center, technical support, software, customer service, product development, product support, Raleigh, Durham, Chapel Hill, Research Triangle Park, RTP, Apex, Garner, Wake Forest, Clayton, North Carolina, NC.