Piper Enterprise Solutions

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Technical Upgrade Service Manager

at Piper Enterprise Solutions

Posted: 7/23/2019
Job Reference #: 3497
Keywords: manager

Job Description

Location:
Raleigh, North Carolina

Job Code:
3497

# of Openings:
1

Piper Enterprise Solutions is looking for a Technical Upgrade Service Manager to fill a position in the Raleigh-Durham, North Carolina (NC) area. The Technical Upgrade Service Manager would be a part of one of the largest real estate closing and title insurance software companies in the country, managing a team of technicians responsible for upgrading software used by clients. Responsibilities of the Technical Upgrade Service Manager include creating a manual to be used by the upgrade technicians, providing guidance to team members as events arise daily, providing feedback to the technicians to ensure consistency with documentation, and producing weekly statistics on the successes and failures. Requirements and qualifications for the Technical Upgrade Service Manager include:

  • Experience as a manager in a call center or technical support environment
  • Experience training individuals in a call center or technical support environment
  • Experience with, or exposure to, one or more of the following:  Customer Relationship Management Tools (CRM), Active Directory, Group Policy, Window Operating Systems, SQL Server, Troubleshooting, Technical Customer Service
  • Strong customer service skills

Compensation for the Technical Upgrade Service Manager$24 / hour - $28 / hour. Total compensation package will be determined by relevant experience.

Keywords:

Technical Upgrade Service Manager, Customer Support Manager, Customer Support Team Lead, Help Desk Manager, Windows Operating Systems, SQL, Active Directory, Group Policy, Troubleshooting, Customer Support, Software Upgrades, Software Migration, Personnel Management, Process Management, Process Improvement,  Documentation, CRM, Customer Relationship Management, Raleigh, Durham, Chapel Hill, Cary, Apex, Research Triangle Park, RTP, Wake Forest, Morrisville, North Carolina, NC.