Planet Fitness

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Customer Service - Front Desk

at Planet Fitness

Pay: up to $10.00/hour
Posted: 9/21/2019
Job Status: Part Time
Job Reference #: 1191490

Job Description

  • 11-Sep-2019 to 10-Nov-2019 (EST)
  • Fuquay Varina
  • Fuquay Varina, NC, USA
  • 10.00
  • Hourly
  • Part Time

Planet Fitness is looking for committed, friendly, upbeat individual to become a part of one of the fastest growing fitness chains in the industry!
If you are looking to gain experience in customer relations, sales, or management, than this is perfect for you! Full time Shift available, great benefits, and a fun work environment!

  • Ability to work between 5am and 3pm or between 1pm and 11pm.
  • Open Availability Preferred.


Essential Duties and Responsibilities:

  • Responsible for providing the first positive impression of the Planet Fitness facility;
  • Interact with customers by telephone or in person to provide information about Planet Fitness products or services and rectify account concerns;
  • Check to ensure that appropriate changes were made to resolve customers' problems;
  • Keep records of customer interactions and transactions recording details of inquiries or comments, as well as actions taken;
  • Resolve customers' service or billing concerns by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers;
  • Refer unresolved customer grievances to designated departments for further investigation;
  • Determine charges for services requested, collect deposits or payments, or arrange for billing;
  • Contact customers to respond to inquiries;
  • Maintaining a clean work environment;
  • Create rapport with customers that may lead to sales of new memberships or additional services or products.


Physical Functions:

  • Ability to stand and/or walk for an entire shift;
  • Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes of workday (i.e., assisting in stocking/maintaining inventory levels) with appropriate safety equipment;
  • Ability to occasionally bend at waist with some twisting up to one hour of workday

Minimum Qualifications

  • At least 1 year of Face To Face Retail Customer Service experience normally gained from Hotel Front Desk, Or Waiter / Waitress experience
  • Familiarity with Microsoft Office applications (Microsoft Word)
  • A High School Diploma Or Equivalent required
  • Some College preferred
  • Ability to work between 5am and 3pm or between 1pm and 11pm.
  • Open Availability Preferred.

The job requirements list is not a complete description of responsibilities, but the list reflects the general qualifications, duties and/or responsibilities necessary to perform this position. The Company reserves the right to revise the job description when circumstances are necessary for reasons like, but not limited to, new systems, technical developments, emergencies, work-load and/or personnel changes.