Wake Technical Community College

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Vice President for Enrollment and Student Services

at Wake Technical Community College

Posted: 9/27/2019
Job Status: Full Time
Job Reference #: 2583757

Job Description

Overall Job Objective

Position Description

Pay Grade: Executive 5
The Vice President for Enrollment and Student Services is responsible for providing leadership and vision in administering a comprehensive range of programs and services for students that will enhance the college's mission by implementing strategies to improve student retention, student services, academic excellence, and learning.

Responsibilities and Duties (*Essential Functions)

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

*Promotes a student-centered philosophy and focuses student services activities on successful and equitable student outcomes
*Leads the development and implementation of data-informed strategies to improve admissions and enrollment processes, as well as increase retention, progression, and graduation
*Oversees the college's student services programs in accordance with applicable North Carolina Administrative Code, General Statutes, and Federal Law
*Supervises senior personnel and oversees all functions related to Admissions and Outreach; Financial Aid; Military, Veteran, and Special Programs; Registration and Records; Academic Advising; and Student Life
Fosters innovation in providing access to quality services by effectively utilizing technology and human resources
Encourages collaboration between academic and student services personnel and units to develop College policies and ensure responsive services to applicants and students
Ensures adequate and appropriate student services at each multi-campus site and to distance learning students   
Responsible for crisis and risk management for the service area and student organizations
Completes an annual applied benchmarking project on an individual or group basis


Knowledge, Skills & Abilities

Comprehensive knowledge of student development theory, enrollment management, and higher education policy

Proven ability to create an organizational culture that is responsive to student needs
Fluency with data and analytics to identify leading indicators of student retention and success

Demonstrated knowledge of diversity, equity, and inclusion best practices

Ability to work effectively in a diverse community and meet the needs of diverse student populations
Ability to manage a large, complex organization as well as lead organizational change

Ability to work effectively as a team member with all segments of the College

Excellent listening, written, oral communication, and organizational skills
Solid judgment, strong leadership, impeccable integrity, and a strong work ethic

Master's degree in Student Affairs, College Counseling, Higher Education Administration, or a related field

Five years of progressive student services leadership in higher education
Significant experience with strategic enrollment management practices that positively impact recruitment, retention, progression, and completion
Experience with a student information system and related student-facing applications, such as CRM or IPASS software

A demonstrated commitment to diversity, equity, and inclusion


Student Services leadership experience in a community college